How to file an RTI application online, step by step

The Right to Information Act, 2005 lets any Indian citizen ask a public authority for information it holds — from the status of a pending file to how a road budget was spent. Here is how to use it well.

Where to apply

For central government ministries and departments, apply on the RTI Online portal at rtionline.gov.in. Many states run their own portals; where they do not, send a written application by post to the department’s Public Information Officer (PIO).

What it costs

The application fee for central public authorities is ₹10, payable online. Applicants from below-poverty-line families are exempt if they attach proof. States set their own fees.

Ask the right question

Ask for records, not opinions. “Copies of the work orders issued for repairing X road between April and September” works far better than “Why is the road broken?”. Keep each question short and numbered, and mention the period you are asking about.

Timelines

The PIO must reply within 30 days. If the information concerns someone’s life or liberty, the deadline is 48 hours.

If you are not satisfied

File a first appeal with the department’s First Appellate Authority within 30 days of the reply, or of the deadline passing without one. After that, a second appeal lies with the Central Information Commission or the relevant State Information Commission, within 90 days.

What can be refused

Some information is exempt, including matters affecting national security, cabinet papers before a decision is taken, and personal information with no link to public activity. Even then, the PIO must tell you which exemption applies and how to appeal.